REFUND POLICY
Welcome to MyDocumentsNow.com We value your satisfaction and aim to provide the best possible service. This Refund Policy explains when and how refunds may be issued for services purchased through mydocumentsnow.com
Overview
By placing an order or using any of our services, you agree to the terms of this Refund Policy. Because we offer customized document-assistance and processing support, refund eligibility varies depending on the stage of service delivery.
Eligibility for Refunds
We offer refunds in the following cases:
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Duplicate Payment: If a user is charged more than once for the same transaction.
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Service Not Delivered: If we fail to initiate or complete your requested service within the agreed timeframe.
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Technical Errors: If a payment is processed due to a technical or system error on our part.
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Cancellation Before Processing: If you cancel your order before we begin working on your document request.
Refunds are not available once we have started processing your request or delivered the completed service.
Non Refundable Services
Refunds cannot be issued for:
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Completed document assistance or consultation services
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Mistakes due to incorrect information provided by the customer
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Delays caused by third-party verifications or external agencies
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Change of mind after service initiation
Each order represents a personalized service; once processing has begun, costs are incurred that cannot be recovered.
Refund Request Procedure
To request a refund:
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Contact us at admin@mydocumentsnow.com within 7 days of your payment.
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Include your order ID, email address, and a brief description of your reason for requesting a refund.
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Our support team will review your case and respond within 3 to 5 business days.
Approved refunds will be processed back to your original payment method within 5 to 10 business days, depending on your payment provider.
Disputed Payments
If you believe you were charged incorrectly, please reach out to us before opening a dispute with your payment provider. We will resolve the issue quickly and fairly.
Service Modifications
If a service has been partially completed, we may offer partial refunds or service credits based on the work already performed.
Changes to This Policy
We may update this Refund Policy at any time to reflect changes in our services or applicable laws. Any updates will be posted on this page with a revised “Last Updated” date.
Contact Us
For questions about this Refund Policy, please contact us:
📧 Email: admin@mydocumentsnow.com
🌐 Website: https://mydocumentsnow.com